Homeowner's Guide

Customer satisfaction is our number one priority at Retriever Home Services. We are pleased to offer our homeowners our 1-2-10 Year warranty which is detailed in your Builder Homeowner’s Guide and Warranty Manual. This Homeowner’s Guide and Warranty Manual has been prepared to provide you with useful information on your new home and to help you better understand the procedures that have been established to address customer service. Please refer to your manual to determine if a service request is needed.

Maintenance Information and Home Warranty Guidelines for contracts dated after October 31st 2020

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Home Owners Guidelines for contracts dated June 21st 2018 – October 31st 2020

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Warranty Claims

We have a highly motivated and professional staff that will be happy to assist you after you move into your home. If problems, questions, or complaints of any nature occur, please contact the Retriever Home Services by completing the warranty claim form. A Team Member will contact you regarding your concerns.

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Happy Customers

You have been so pleasant and your fast response has been tremendously helpful and appreciated. Thank you for everything!

- The Marshall Family

My neighbors have said they are so impressed with you and your customer service. They said it takes a lot to impress her and she is beyond impressed with Retriever Home Services!

- The Mullinex Family

Our neighbor’s trampoline hit our house, damaging the gutter, siding, and completely breaking a window. Through the stress of that situation, Andrew linked us up with the original gutter company and went ahead and ordered the window- knowing exactly what we needed. The only thing we really had to do was pay for everything, which relieved a lot of the questions and confusion that we had about the specifics of the gutter and window. We do feel like we’ve found a valuable friend and resource in Andrew. He definitely makes being a Caviness & Cates homeowner feel like being a part of a family.

- The Callahan Family

I have never worked with anyone as easy as David Pattishall. He is professional, friendly, and very knowledgable in this line of work. He completed everything we asked in a timely manner. Canyon was also a great person to work with. Any small things that arose, David handled in a matter of a few phone calls. We most definitely will be using Retriever again!

- The Roach Family

We hired “Retriever Home Services” as we had to replace a non-reliable 3rd-party contractor of a well-known un-named but supposedly “military- friendly” top competitor.
Jeremy Marsh responded quickly, he was well-knowledgeable about our whole-house floor installation, he was very professional and we felt very comfortable and well informed, we appreciated the personal attention from Mr. Marsh and highly recommend the Retriever Home Services team to other Fayetteville homeowners.

- Becky S.

I just wanted to send a note of praise for Canyon the gentleman who has helped me with a few warranty claims. I have interacted with him several times and have had great experiences! He has dealt with each issue I’ve had quickly and with a smile on his face. He has truly been a pleasure to work with! Home repair issues are so frustrating to deal with but with Canyon taking care of everything, it has been so easy. Please be sure he knows that my family appreciates his hard work and my neighbors do too!

- The Marcussen Family